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Delivery & Shipping Policy
At Harrowfast, we provide clear delivery and shipping information for our range of anchors, bolts, braces, brackets, drill bits, grommets, nuts, picture hangers, and pins. All orders placed through harrowfast.com are dispatched in secure, reinforced protective packaging using tracked delivery services within the United Kingdom.
1. Delivery Rates & UK Coverage
- Orders of £100.00 and Over: Free Tracked Delivery (£0.00) on all UK orders where the product subtotal reaches or exceeds £100.00.
- Orders Under £100.00: Standard Tracked Delivery is charged at a flat rate of £10.00.
- Delivery Coverage: We deliver throughout the entire United Kingdom, including England, Scotland (including the Scottish Highlands), Wales, Northern Ireland and UK offshore islands. There are no excluded postcodes. We do not currently deliver outside the United Kingdom.
2. Order Processing, Handling and Transit Times
Our standard order processing and delivery schedule is outlined in the table below:
| Fulfilment Stage | Standard Timeframe | Details |
|---|---|---|
| Order Cut-Off | 2:00 PM UK local time (GMT/BST), Monday to Friday | Orders placed before 2:00 PM enter our processing queue on the same working day. Orders placed after the cut-off enter the queue on the next working day. |
| Handling Time | 1–3 business days | Orders are processed and dispatched Monday to Friday. Handling includes piece count verification, heavy-gauge box sealing, and protective wrapping for metal hardware. |
| Transit Time | 3–5 business days | Estimated carrier transit time after dispatch, Monday to Friday. |
| Estimated Total Delivery Time | 4–8 business days | Combined estimated handling and transit time, subject to the applicable order cut-off and working-day calculation. |
| Weekends and Bank Holidays | Excluded | Saturdays, Sundays and applicable UK bank holidays are not counted as business days for processing or transit. |
All delivery times are estimates rather than guaranteed arrival dates. The order cut-off determines when processing begins, and orders placed after the cut-off begin processing on the next working day.
3. Dispatch Confirmation and Tracking
When your parcel leaves our dispatch facility, we will send a dispatch confirmation email containing the carrier name, tracking number and a direct tracking link.
Each parcel also includes a packing slip and a pre-printed, prepaid return shipping label inside the box.
Our tracked delivery services are provided by Royal Mail, DPD, Parcelforce or Evri. The carrier is selected according to parcel weight, dimensions and delivery destination.
4. Delivery Addresses and Missed Deliveries
Address Accuracy
Please ensure that your house number, street name and UK postcode are correct when placing your order. If you identify an error before dispatch, contact us as soon as possible at support@harrowfast.com or +44 20 8960 1544.
Address changes may not be possible once a parcel has been dispatched, but our team will assist where a correction remains available.
Missed Deliveries
If delivery cannot be completed, the carrier will provide available instructions for redelivery, collection or other delivery arrangements. Where a further delivery attempt is required, we will arrange free redelivery in accordance with our delivery arrangements.
Delayed or Missing Parcels
If your order has not arrived within 8 business days of the order date, please contact our customer support team. We will investigate the shipment with the carrier and keep you informed of the outcome.
If the parcel is confirmed lost in transit, we will arrange a replacement or a full refund in accordance with our policy and applicable consumer law.
5. Contact Us About Delivery
- Store Name: Harrowfast
- Business and Returns Address: 1074 Harrow Rd, London NW10 5NL, United Kingdom
- Telephone: +44 20 8960 1544
- Email: support@harrowfast.com
- Customer Support Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)
Messages received outside these hours are handled on the next working day. Our customer service desk and dispatch warehouse are closed on Saturdays, Sundays and applicable UK bank holidays.
For questions about an existing order, please include your order number and the email address used at checkout to help us identify your shipment.
Returns & Refunds Policy
At Harrowfast, we want you to shop with confidence when ordering bolts, brackets, anchors, drill bits, braces, and fixing accessories from harrowfast.com. This policy sets out our voluntary 30-day return arrangements alongside your statutory rights under UK consumer law.
Return & Refund Policy Overview
- Voluntary Return Window: 30 calendar days from the day after delivery
- Return Shipping Cost: Free (£0.00) for eligible returns using the enclosed prepaid return label
- Restocking / Administration Fee: None (£0.00)
- Return Method: By Mail (using the pre-printed prepaid return label included in your parcel)
- Accepted Condition (Change-of-Mind): Brand-new, unused, uninstalled condition in original packaging (complete sets with undamaged threads)
- Refund Processing Time: Inspection and refund completed within 3 business days of receiving the returned parcel (in GBP £ to original Visa or Mastercard)
1. Return Window and Statutory Rights
Our voluntary return policy allows eligible items to be returned within 30 calendar days from the day after delivery for a refund, subject to the applicable conditions stated in this policy.
This voluntary policy is separate from your statutory cancellation rights (including your 14-day cooling-off rights under the Consumer Contracts Regulations 2013) and your rights relating to faulty, damaged or misdescribed goods under the Consumer Rights Act 2015. Nothing in this policy excludes or restricts your statutory rights under applicable UK consumer law.
2. Condition of Returned Items (Building Hardware Inspection Guidelines)
For change-of-mind returns under our voluntary 30-day policy, fasteners, brackets, drill bits and small parts should be returned in brand-new, unused and uninstalled condition, complete in their original protective packaging with all pieces, compartments, and labels intact:
- Uninstalled & Thread-Intact Standards: Bolts, nuts, and anchor sleeves must not have been tightened with high-torque spanners, driven into masonry or timber, cross-threaded, stripped, or rounded off. Items must be completely free from outdoor rust, grease, cement dust, mortar stains, or tool marks on screw heads and bracket finishes.
- Drill Bit Sets & Multi-Packs: Drill bits must be completely unsharpened, unused, and free from tip heat discolouration, chipping, or flute residue. Fastener sets (such as Nut & Bolt Sets or Grommet packs) sold in multi-piece boxes must be returned as full, complete sets rather than partial packs with missing hardware.
- Reasonable Inspection Allowed: In accordance with UK consumer law, you may open the outer box indoors to inspect the thread diameter, bracket gauge, finish, and dimensions to establish the nature, characteristics and functioning of the hardware, as you would examine items in a trade shop. Where applicable law permits, we may make a proportionate deduction for any reduction in value caused by handling beyond what is reasonably necessary.
These condition requirements do not override statutory rights relating to cancellation, faulty goods, damage or items that do not match their description.
3. Return Costs and Fees
Return shipping is free (£0.00) for eligible returns using the prepaid return label supplied with your order. If the original label is unavailable, contact our customer support team for a replacement PDF label at no cost.
We do not charge restocking, administration or return postage fees for eligible returns. Any deduction for a reduction in value will only be made where permitted by applicable law.
4. How to Return Your Item by Mail
Returns are handled by mail using the pre-printed, prepaid return shipping label enclosed inside your parcel:
- Step 1 – Repack Carefully: Place all unused fasteners, brackets, drill bits and accessories securely back into their original manufacturer packaging. Ensure heavy metal components are cushioned so they do not puncture outer cartons during transit, and enclose your packing slip or order number.
- Step 2 – Attach the Prepaid Return Label: Affix the prepaid return shipping label (included inside your package, or provided as a free PDF replacement by our support team) flat across the exterior of the parcel, covering the original delivery barcode.
- Step 3 – Post Your Parcel: Drop the sealed parcel off at the designated local Post Office branch or authorised carrier drop-off point indicated on the label, and retain your proof-of-postage receipt.
Returns Receiving Address:
Harrowfast (Returns Department)
1074 Harrow Rd, London NW10 5NL, United Kingdom
5. Damaged, Defective or Incorrect Items
If your hardware order arrives damaged in transit, with thread manufacturing defects, or with incorrect sizes or quantities, please contact support@harrowfast.com with your order number and, where possible, photographs showing the defect or issue prior to installation.
We recommend reporting delivery damage within 48 hours of receipt to help us investigate promptly. This is a practical recommendation only and does not limit your statutory rights or applicable legal time limits under the Consumer Rights Act 2015.
We will arrange an appropriate resolution at no cost to you, including a replacement or full refund in accordance with our stated policy and applicable consumer law.
6. Refund Processing Time
For eligible returns, we will complete our inspection and issue the refund within 3 business days of receiving the returned parcel.
Where statutory cancellation rights apply, we will comply with the applicable legal refund deadlines, including where evidence that the goods have been sent back triggers an earlier deadline.
Refunds will be made to the original payment method (Visa or Mastercard) in GBP (£). Your card issuer may require additional time (typically 3–5 business days) to display the funds on your statement.
7. Contact Us About Returns
- Brand Name: Harrowfast
- Returns & Business Address: 1074 Harrow Rd, London NW10 5NL, United Kingdom
- Telephone: +44 20 8960 1544
- Email: support@harrowfast.com
- Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)
Frequently Asked Questions (FAQ)
Find clear answers below regarding ordering, UK delivery rates and timelines, building hardware specifications, and our return and refund arrangements at Harrowfast.
Category 1: Payment & Ordering
1. What payment methods do you accept?
We exclusively accept Visa and Mastercard (credit and debit cards). We do not accept cash on delivery, cheques, bank transfers, trade credit accounts, or alternative digital wallets. All payments are processed in British Pounds (GBP £) through our secure checkout.
2. How are prices, delivery fees and totals displayed?
All prices on harrowfast.com are displayed in GBP (£). UK delivery is free on orders of £100.00 and over, and £10.00 on orders under £100.00. The applicable delivery charge and total payable will be shown clearly at checkout before you place your order. Any applicable taxes and charges will be disclosed as required by law.
3. Can I amend or cancel my order after placing it?
If you wish to amend or cancel your order, please contact us as soon as possible at support@harrowfast.com or +44 20 8960 1544. We can amend the delivery address or cancel the order where it has not yet entered a stage that prevents the requested change. If cancellation is accepted, we will arrange the applicable refund to your original payment method. Statutory cancellation rights remain unaffected.
Category 2: Delivery & Shipping Rates
4. How much is delivery, and how do I qualify for free shipping?
Delivery is free (£0.00) on all UK orders where the product subtotal is £100.00 or more. For orders under £100.00, standard tracked UK delivery is charged at a flat rate of £10.00 across all UK postcodes.
5. How long will my order take to arrive?
Orders placed before 2:00 PM UK local time (GMT/BST), Monday to Friday, enter our processing queue on the same working day. Our handling time is 1–3 business days (Monday to Friday) and estimated carrier transit time is 3–5 business days (Monday to Friday), giving an estimated total delivery timeframe of 4–8 business days.
Orders placed after 2:00 PM UK local time, or on weekends or UK bank holidays, begin processing on the next working day. The 4–8 business-day delivery timeframe is an estimate calculated from the applicable processing start date and excludes weekends and UK bank holidays. Delivery dates are not guaranteed.
6. Will I receive tracking information?
Yes. When your parcel leaves our dispatch facility, we will send a dispatch confirmation email containing the carrier name, tracking number and a direct tracking link.
Category 3: Hardware & Fastener Specifications
7. Are your bolts and nuts manufactured to metric thread standards?
Yes. The majority of our bolts, nuts, and machine screws follow standard ISO metric coarse thread profiles (such as M4, M5, M6, M8, M10, and M12). Please check the individual product listing for specific thread diameters, thread pitches, and length measurements.
8. How do I choose the correct wall anchor for my wall type?
Choosing the correct anchor depends on your substrate. For solid brickwork and dense concrete, use our heavy-duty steel expansion anchors or nylon expansion plugs. For hollow plasterboard stud walls, use specialized hollow-wall cavity anchors or spring toggles to distribute the clamping load across the rear face of the plasterboard. Check the individual product description for substrate suitability and minimum hole depths.
9. What corrosion protection is applied to your brackets and braces?
Depending on the model, our corner braces and brackets are finished with bright zinc plating (BZP), hot-dip galvanising, electro-galvanised passivate, or black powder coating to resist indoor and sheltered atmospheric corrosion. For marine or exposed coastal exterior use, marine-grade A4 stainless steel fixings are recommended where specified.
10. What materials are your Drill Bit Sets suitable for?
Our HSS twist drill bits are designed for mild steel, non-ferrous metals, timber, and plastics, while our carbide-tipped masonry bits are specifically engineered for brick, masonry, and stone drilling with rotary or hammer drills. Always match the drill speed to the material being bored and use coolant on dense metals to preserve bit sharpness.
Category 4: Returns & Refunds
11. What is your return policy, and is return shipping free?
We offer free returns for eligible items under our voluntary 30-day return policy. The return period runs for 30 calendar days from the day after delivery. For change-of-mind returns under this policy, building hardware should be returned unused, uninstalled, clean and complete in its original packaging. Each parcel includes a pre-printed, prepaid return label.
This voluntary policy is separate from your statutory cancellation rights and your rights relating to faulty, damaged or misdescribed goods. Nothing in this policy limits your statutory rights under applicable UK consumer law. Return postage, restocking and administration fees are not charged for eligible returns. Any deduction for reduced value will only be made where permitted by law.
12. How quickly will my refund be processed?
For eligible returns, we will inspect the returned item and issue your refund within 3 business days of receiving it at our returns facility. Where statutory cancellation rights apply, we will comply with the applicable legal refund deadlines, including where proof that the goods have been sent back triggers an earlier deadline. Refunds are issued to your original Visa or Mastercard payment method in GBP (£). Your card issuer may require additional time to display the funds in your account.
Contact Our Customer Support Team
- Brand Name: Harrowfast
- Business & Returns Address: 1074 Harrow Rd, London NW10 5NL, United Kingdom
- Telephone: +44 20 8960 1544
- Email: support@harrowfast.com
- Customer Service Hours: Monday to Friday, 9:00 AM–5:00 PM UK local time (GMT/BST, as applicable)