Contact Us

Need advice checking clothes rail clearance dimensions against your ceiling height, confirming caster wheel brake mechanisms, or tracking your scheduled delivery? Our London customer desk is pleased to assist you.

Direct Communications

• Trading Storefront: The Hardware Store
• Business Type: Independent British Hardware & Home Storage Merchant
• Premises & Postal Address: 17 Barnes High St, London, SW13 9LW, United Kingdom
• Telephone Support: +44 20 8876 3775
• Customer Email: support@thehardware-store.co.uk
• Opening Working Hours: Monday – Friday, 9:00 AM – 5:00 PM (UK Time / GMT/BST)
• Response Standards: All written customer messages sent during normal business hours are answered personally within 24 working hours (excluding UK bank holidays).

Quick Delivery & Returns Overview

• UK Nationwide Shipping: 100% Free Tracked Delivery on all orders, dispatched within 2–3 business days with an estimated total delivery time of 5–8 business days.
• 30-Day Returns: Complimentary returns within 30 days using the pre-printed return label enclosed inside your parcel.